Privacy policy

At Bećka, we highly value the privacy and security of our customers', members', and visitors' personal data. In accordance with Law No. 6698 on the Protection of Personal Data (“Law”), we would like to inform you about how your personal data is processed, used, and protected.

1. Processed Personal Data and Purposes of Processing
Shopping Transactions and After-Sales Services:

Processed Data: Name, surname, contact information (email, phone, address), shopping and payment information.
Purposes: Receiving, processing, and delivering orders; issuing invoices; providing after-sales services (returns, exchanges, product reviews, etc.).

Store Visits:

Processed Data: Visual recordings obtained from in-store security cameras.
Purposes: Ensuring security, preventing theft and other crimes.

Website and Mobile App Usage:

Processed Data: IP address, cookie data, on-site behavior, membership information.
Purposes: Improving the operation of the site and app, enhancing user experience.

Membership and Loyalty Programs:

Processed Data: Name, surname, contact information, shopping history, preferences.
Purposes: Carrying out membership processes; providing personalized campaigns and offers.

Customer Services and Communication:

Processed Data: Name, surname, contact information, call center voice recordings, messages you have sent.
Purposes: Resolving requests and complaints; increasing customer satisfaction.

Legal Obligations and Internal Audits:

Processed Data: Identification information, invoice, and transaction data.
Purposes: Fulfilling legal obligations; conducting internal audits and reporting activities.

2. Transfer of Personal Data
Your personal data may be shared with the following parties:

Service Providers and Business Partners: Logistics companies, payment institutions, IT service providers, marketing and advertising agencies.
Authorized Public Institutions and Organizations: Judicial authorities and relevant public institutions.
International Transfers: Within the scope of IT and cloud services, to service providers with servers located abroad.

3. Methods and Legal Grounds for Collecting Personal Data
Your personal data is collected through the following methods:

Directly Provided Data: Store visits, purchases, membership forms, communication with customer service.
Automatically Collected Data: Data obtained through cookies and similar technologies during website and mobile app usage.
Legal Grounds: Establishment and performance of contracts; fulfillment of legal obligations; protection of legitimate interests; your explicit consent (e.g., for marketing activities).

4. Your Rights as a Data Subject
Under Article 11 of the Law, you have the following rights regarding your personal data:

To learn whether your personal data is processed.
To request information if your data has been processed.
To learn the purpose of processing and whether your data is used in accordance with its purpose.
To request correction if your personal data is incomplete or incorrectly processed.
To request the deletion or destruction of your data.
To request notification of correction, deletion, or destruction to third parties to whom data is transferred.
To object to adverse outcomes arising from the processing of your data by automated systems.
To request compensation for damages in case of unlawful data processing.

5. Contact
To exercise your rights or for any questions regarding your personal data, you can contact us through the following channels:

Email: info@becka.com.tr
Customer Service Phone: 0850 255 1 826
Address: Cevizli Mah. Zuhal Cd. Ritim İstanbul B Block No:44 BH, Maltepe/Istanbul

Your applications will be evaluated and concluded within a maximum of 30 days in accordance with Article 13 of the Law.