Cancellation and Refund Policy

As Bećka, we prioritize customer satisfaction. Below are our policies regarding order cancellation, return and exchange processes.

Order Cancellation

  • You can cancel your orders before the product is shipped.
  • For cancellation, please contact us:

Phone: 0850 255 1 826
Email: info @becka .com .tr

Return Conditions

  • You can return the products you purchased within 14 days from the delivery date.
  • Products to be returned must be unused, undamaged and in their original packaging.
  • You can apply for a refund:

Phone: 0850 255 1 826
Email: info @becka .com .tr

Return Process

  • Once your return request is approved, your payment will be refunded to the original payment method within 14 business days .

Change Conditions

  • If you would like to exchange a product, you can contact us within 14 days from the delivery date.
  • For exchange transactions, the product must be in stock.

Exceptions

  • Products for personal use may be excluded from return or exchange due to hygiene rules.
  • Products that deteriorate quickly or have expired cannot be returned.

Communication

You can contact us for any questions and requests: