Privacy Policy

Bećka Personal Data Protection Policy

As Bećka, we attach great importance to the privacy and security of personal data of our customers, members and visitors. Within the scope of the Personal Data Protection Law No. 6698 (“Law”), we would like to inform you about how your personal data is processed, used and protected.

1. Personal Data Processed and Purposes of Processing

Shopping Transactions and After-Sales Services:

Processed Data: Name, surname, contact information (e-mail, telephone, address), shopping and payment information.
Purposes: Receiving, processing and delivering orders; issuing invoices; providing after-sales services (returns, exchanges, product reviews, etc.).

Store Visits:

Processed Data: Visual recordings obtained from in-store security cameras.
Objectives: Ensuring security, preventing theft and other crimes.

Website and Mobile Application Usage:

Processed Data: IP address, cookie data, on-site behavior, membership information.
Objectives: Improving the operation of the site and application, improving user experience.

Membership and Loyalty Programs:

Processed Data: Name, surname, contact information, shopping history, preferences.
Purposes: Carrying out membership transactions; presenting personalized campaigns and offers.

Customer Service and Contact:

Processed Data: Name, surname, contact information, call center voice recordings, messages you send.
Objectives: Resolving requests and complaints; increasing customer satisfaction.

Legal Obligations and Internal Audits:

Processed Data: Identity information, billing and transaction information.
Objectives: To fulfill obligations arising from legislation; to carry out internal audit and reporting activities.

2. Transfer of Personal Data

Your personal data may be shared with the following parties:

Service Providers and Business Partners: Logistics companies, payment institutions, IT service providers, marketing and advertising agencies.
Authorized Public Institutions and Organizations: Judicial authorities and relevant public institutions.
International Transfers: Within the scope of information technologies and cloud services, to service providers whose servers are located abroad.

3. Method and Legal Reason for Collection of Personal Data

Your personal data is collected through the following methods:

Directly Provided Data: Store visits, purchases, membership forms, customer service communications.
Data Collected by Automatic Methods: Data obtained through cookies and similar technologies during the use of the website and mobile application.
Legal Reasons: Establishment and performance of the contract; fulfillment of legal obligations; protection of legitimate interests; your explicit consent (for example, for marketing activities).

4. Your Rights as a Data Owner

Pursuant to Article 11 of the Law, you have the following rights regarding your personal data:

Learning whether your personal data is being processed.
Request information about the processed data.
Learning the purpose of processing your personal data and whether it is used in accordance with its purpose.
Request correction of your personal data in case it is processed incompletely or incorrectly.
Request that your data be deleted or destroyed.
Request that third parties to whom data has been transferred be notified of any rectification, deletion or destruction.
Object to any negative situations that arise as a result of the processing of your data by automated systems.
To request compensation for damages if you suffer damages due to an unlawful transaction.

5. Communication

You can use the following communication channels to exercise your rights or submit questions regarding your personal data:

Email: info @becka .com .tr
Customer Service Phone: 0850 255 1 826
Address: Cevizli Mah. Zuhal St. Ritim Istanbul B Block No:44 BH, Maltepe/Istanbul

Your applications will be evaluated and finalized within 30 days at the latest, in accordance with Article 13 of the Law.